JoyDrop Account Deletion
You control your account and associated data.
Use the in-app deletion control or submit an external request here. You never need to send us your password or start code.
Delete directly in the app
- Open JoyDrop and sign in.
- Open Account.
- Select Privacy & data.
- Select Delete my account and confirm.
This immediately revokes active sessions and starts the account anonymization/deletion process.
Request deletion without the app
Email us from the address connected to the account. Include “JoyDrop account deletion” in the subject and the account email or phone identifier in the message. Do not include your password, OTP or payment credentials. We may request limited identity verification before processing the request.
Email deletion requestWhat is deleted or de-linked
- Account access, active sessions and device registrations.
- Profile identifiers and saved places.
- Private rider verification documents where no legal hold applies.
- Other personal data that is not required for an ongoing safety, fraud, dispute, accounting or legal obligation.
Limited data we may retain
Some booking, dispute, audit and financial records may be retained in restricted or de-identified form when reasonably necessary for safety, fraud prevention, accounting or legal compliance. Retained data is not used to reactivate the deleted account. See the Privacy Policy for details.